Frequently Asked Questions

How do I buy gold from KK Bullion?

Buying precious metals is easier than ever with KK Bullion! You can either call us on +44 (0)1202 961325 or place an order request online using our secure, hassle-free online ordering system. Click here to get started now!

Who can buy from KK Bullion?

KK Bullion is happy to sell gold bars and products to anyone. Whether you want to buy just one bar or purchase large quantities of gold, we can take care of your needs.

Payments:

How can I pay for my order?

Post a certified cheque, banker's draft, electronic bill payment or bank wire. For orders over £10,000.00 payment must be made by bank wire. Bank wire instructions will be sent by e-mail with your order confirmation.

Please note that an additional £20 must be added for all bank wires. This charge covers all bank administrative fees.

How quickly will you need my payment?

How quickly will you need my payment?

Payment must be dated within 24 hours from the date your order is confirmed and must be received by us within 2 days. KK Bullion reserves the right to cancel orders that do not meet both of these requirements.

Do you accept personal cheques?

Yes, we do accept personal cheques. However, the company policy is a 7 working-day waiting period from when payment is received before the order is shipped. If a check is returned because of insufficient funds, an administrative fee of £15.00 will be charged.

Can I pay for my order with my credit card?

No, we do not accept accept credit or debit cards as methods of payment. Our prices are based on wholesale volume, with very low profit margins. As such we cannot incur added expenses from merchant credit card charges.

What happens if my payment isn't received within 2 days of the order?

It's always best to send us your payment immediately, to ensure that KK Bullion can honour the confirmed price. If payment is not received within 2 days, KK Bullion reserves the right to either refuse your order, or provide a fresh quote based on the market price at the time we received payment.

About Pricing:

Do you add a commission fee to your posted prices?

No, the prices you see are the prices you pay. The only charges KK Bullion adds are for shipping and insurance.

Are your prices locked in when I place my order?

Yes. When a deal is confirmed, the price that you order at is the final price even if fluctuations in the market occur afterwards. You must ensure that your payment is dated within 24 hours and received by KK Bullion within two days to guarantee this. When you book transactions greater than £5,000, KK Bullion requires a 15% deposit to be on hand at the time of the order. You are responsible to cover any market losses should your order be cancelled if the market price drops.

What happens if I don't send a cheque or follow up on my order after it has been confirmed?

Your KK Bullion order will automatically be cancelled if we do not receive payment within two days. If a decline in the market price of the metal occurs, you will be charged only for the difference between your confirmed price and the market price or £15 administration fee, depending on which is larger.

Can I cancel my order?

Yes. If the market price goes up and you wish to cancel you may do so at no cost to you. However, if there is a decline in the price of the metal at the time of a cancellation, you will be charged the difference between your confirmed price and the market price.

Shipping:

What are the shipping and handling charges?

What are the shipping and handling charges?

The cost to ship your order to destinations in the UK is £5.00. All shipping is registered insured mail. For all orders going to destinations outside the UK, charges will be dependent upon our carriers. The exact cost will be determined depending on the weight of the order and the shipping destination. The client will be contacted shortly there after with the total amount including insurance.

How is my order shipped?

KK Bullion orders are shipped Registered post To all other destinations a recognized carrier will be used. Each package is fully insured and requires a signature upon delivery.Packages sent registered and insured can take on average 3 to 5 working days. The parcel's registration number can be made available upon request. This number will be used to trace a package if it hasn't been received within 7 days.

Can I pick-up my gold?

Yes. However, you must pre-arrange a time with us for collection, and we must have cleared your payment, before we will release your gold. When collecting your gold, you must bring acceptable photographic identification, such as a passport, or driving licence, as well as proof of address, such as a bank letter, utility bill or lease agreement. We may take copies of these. This is purely for security measures. Furthermore, we do not keep gold on the site of our main office, and so we insist on pre-arranged times of collection to ensure your gold is here for you.

How long will it take to get my package?

Your KK Bullion order is usually packaged and shipped within 24 hours of receipt and clearance of your full payment. Delivery can be expected on average within 3 to 5 working days from the time of shipment.

Can you ship my order to a post office box?

Yes. Orders shipped registered and insured Royal Mail can be sent to a PO Box. If a different shipping method is used you must specify a street address for shipment. A signature is required upon delivery of your package.

Who's responsible if my order is lost or stolen while in transit?

KK Bullion fully insures all of its shipments and is responsible if anything should happen to your package while it is in transit to you. However we will not accept responsibility if you have instructed your delivery service to leave parcels for you without the need for a signature.

Miscellaneous:

How do I go about selling to KK Bullion?

If you'd like to sell your precious metals to KK Bullion, we provide price confirmations on the phone. Within two days of locking-in a price, we will send you payment. For your protection, we strongly recommend that you register and fully insure your package before sending your metals to us. You should also include a detailed packing slip with your name and phone number.

Is there VAT on gold?

Gold for investment purposes in the UK is exempt from VAT under the February 2000 act. For countries outside the UK, you should check with you local authorities as to the laws in your area.

How would I check KK Bullion's supplier and bank references?

We invite you to check our references - we're very proud of them. You can check them here.

Can KK Bullion hold and store my gold purchases?

Absolutely! For your convenience, you can purchase your gold bars and store them in our secure facilities in an allocated gold account. This will allow you to sell them back to KK Bullion without incurring any shipping costs, and allow them to be stored in insured facilities. For more information on this, click here.

Do you report my purchase of gold to HM Customs and Excise?

No, but KK Bullion is legally bound to keep customer records of transactions for 6 years. These are the regulatory requirements for all gold bullion dealers under UK money laundering regulations.